ISO 9001:2008 certification proves NIL’s commitment to excellence and to continual improvement of internal processes, ultimately leading to satisfied clients
Continual efforts in quality management once again have resulted in NIL’s retaining ISO 9001:2008 certification. The certificate, issued by Bureau Veritas S.A. and valid through October 2015, confirms NIL’s dedication to quality and customer satisfaction. It promises that our solutions and services meet customer standards and applicable statutory and regulatory requirements, while measuring our progress toward constant improvement of business and organizational performance.
“NIL continues with the never-ending process of establishing even better and more optimized internal structures. Following the goal of global and unified internal processes for all NIL Group members, NIL will strive ever harder to propagate those goals within all NIL offices worldwide.”
Vasko Berden, General Counsel, NIL.
ISO 9001 is an international standard related to quality management, based on eight principles (all fundamental to good business practices): customer focus, leadership, involvement of people, process approach, system approach to management, continual improvement, fact-based decision-making and mutually beneficial supplier relationships.NIL has been ISO 9001 certified since 1997.