Content
Implementing Cisco IOS Unified Communications Part 2 v1.0
This lab bundle reviews the Cisco Unified Communications Manager Express and Cisco Unity Express architecture, components, functionality, and features. You will configure the basic features and functionality of Cisco Unified Communications Manager Express to support IP phones, analog voice interfaces, digital voice interfaces, VoIP dial peers, digit manipulation, class of service, network management, and capturing Call Detail Records. You will configure basic and advanced features for SCCP phones, and implement hardware and software media resources: transcoding, conferencing, and music on hold (MoH). After integrating call control through Windows add-ins with Cisco Unified CallConnector client you will configure Cisco Unity Express users, groups, voice mailboxes, Instant Messaging, VoiceView, notification, Live Record, Cisco Unity Express AutoAttendant, and troubleshoot Cisco Unity Express. Extending Cisco Unity Express with VPIM networking between Cisco Unity Express implementations followed by a thorough review and troubleshooting techniques.
The knowledge gained with the labs in this lab bundle is essential to develop proficiency in the advanced features available for Cisco Unified Communications Manager Express and Cisco Unity Express.
Content
This set of lab exercises contains the following exercises:
- Preparing Cisco Unified Communications Manager Express for Network Operations, Network Management, and SCCP and SIP IP Phone Support
- Implementing PSTN and WAN Dial Plans
- Configuring Digit Manipulation and Path Selection
- Configuring Class Restriction
- Configuring Cisco Unified Communications Manager Express Features
- Configuring Cisco Unified Communications Manager Express Advanced Features
- Configuring Media Resources
- Implementing Cisco Unified Communications Manager Express with Cisco Unified CallConnector and Cisco Unified CallConnector Mobility
- Implementing Cisco Unity Express
- Implementing Cisco Unity Express AutoAttendant Using Editor Express
- Implementing Cisco Unified Messaging Gateway and Cisco Unity Express
- Review Troubleshooting Methods
Objectives
Upon finishing this set of exercises, you will be able to:
- Review the power cycle process
- Identify the files used by Cisco Unified IP phones
- Differentiate between the CLI and GUI interfaces
- Select the appropriate Cisco Unified IP phone images and support files
- Prepare network support for Cisco Unified Communications Manager Express
- Activate NTP on the Cisco Unified Communications Manager Express platform
- Create a loopback interface and bind Cisco Unified Communications Manager to call control protocols
- Activate syslog services
- Activate CDR logging
- Activate SNMPv3 access
- Configure analog and digital voice ports
- Configure POTS and VoIP dial peers
- Review inbound and outbound dial peer matching rules
- Review a sample PSTN dial plan
- Describe call setup flows and digit manipulation priorities
- Describe basic digit manipulation solutions
- Describe digit collection and consumption
- Describe digit stripping
- Describe digit forwarding
- Describe digit prefixing
- Describe CLID manipulation
- Describe, configure, and test voice translation rules and profiles
- Configure digit manipulation commands to route calls over alternate paths to a destination
- Describe how COR can be used to implement calling privileges for Cisco Unified Communications Manager Express ephones and dial peers
- Describe how COR is implemented in a Cisco Unified Communications Manager Express environment
- Configure COR for a Cisco Unified Communications Manager Express deployment
- Configure call forwarding
- Customize softkey layout with ephone templates
- Configure a nondialable intercom
- Configure call transfer
- Configure call park
- Configure call pickup
- Configure paging groups
- Enable feature access codes
- Configure an ephone hunt group
- Configure the embedded AutoAttendant services
- Configure SIP phone options
- Configure extension mobility
- Configure after-hours call blocking
- Create voice hunt groups
- Implement STCAPP to control analog phones with SCCP
- Configure ad hoc conferencing options
- Configure DSP hardware-based conferencing and the use of ad hoc and Meet-Me conference ephone-dns
- Configure transcoding resources
- Configure multicast MoH
- Create Mobility server ephone and ephone-dns
- Activate RADIUS for CDR and device status
- Configure Presence services
- Install Cisco Unified CallConnector on a Microsoft Windows PC
- Configure Cisco Unified Communications Manager Express in preparation for Cisco Unity Express integration
- Configure Cisco Unity Express to integrate with Cisco Unified Communications Manager Express
- Configure Cisco Unified Communications Manager Express to activate the message button on Cisco Unified IP Phones
- Verify and configure system-wide voice mail parameters for all voice mailboxes
- Configure Cisco Unity Express users and user mailboxes
- Configure Cisco Unity Express groups and GDMs
- Configure Integrated Messaging
- Configure Cisco Unity Express VoiceView Express
- Configure public and private distribution lists
- Configure broadcast messaging
- Configure Live Record
- Review Cisco Unity Express AutoAttendant operation
- Use the Cisco Unity Express Editor
- Manage scripts and prompts
- Activate an AutoAttendant
- Review a case study to implement a new AutoAttendant script
- Configure networking using VPIM
- Configure locations for VPIM networking
- Configure remote user directory name lookup operations
- Configure Live Reply
- Review SCCP phone registration
- Review SCCP call control
- Review PSTN and VoIP call routing
- Review features and options that can affect call control
- Configure the GCFM filter
- Activate debug options
- Test proper functionality
Importance
This exercise is recommended for network administrators, engineers, and system engineer or IT staff members in general of a small or medium-sized business who will be supporting Cisco Unified Communications Manager Express and Cisco Unity Express.
Target Audience
The target audience for the labs included in this bundle comprises network administrators, network engineers, network managers, and system engineers. The secondary audience for this course includes network designers.
Prerequisite Knowledge
To be able to successfully complete this lab exercise and benefit fully from it, working knowledge of fundamental terms and concepts of computer networking to include LANs, WANs, and IP switching and routing, ability to configure and operate Cisco routers, basic internetworking skills taught in the Interconnecting Cisco Network Devices Part 1 (ICND1) training course or equivalent knowledge, completed the Implementing Cisco IOS Unified Communications (IIUC) course or have the equivalent knowledge, knowledge of traditional public switched telephone network (PSTN) operations and technologies, and Cisco CCNA Voice certification are recommended.