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NIL Monitor - Service Management

Prevent problems before they appear


Contemporary business processes demand uninterrupted functioning of IT infrastructure, with real-time responsiveness. Permanent availability of communications and information services is key to successful business operations, representing significant savings of time and money. Each deviation from the planned parameters adversely affects business operations, and consequently productivity, income and satisfaction of customers and employees. Failure of communications networks or breakdown of the information system can mean interruptions or even suspension of working processes, which may have fatal consequences for the organisation. A stable IT infrastructure is one of the pillars of competitive advantage in the marketplace.

Constant and professional supervision over the functioning of the IT infrastructure, supported by high-capacity diagnostic tools, can decrease problems to the lowest possible level - or even prevent them. However, this type of supervision requires a substantial amount of time, knowledge, experience and equipment. To simplify this equation, NIL offers the NIL Monitor service, which independently monitors the functioning of your networks and information services, measuring and reporting on vital parameters.

What does the NIL Monitor service include?

NIL Monitor offers intensive monitoring and supervision:

  • 24/7 monitoring of your network operations
  • operative network control Monday to Saturday, 6 a.m. to 10 p.m.
  • measuring of maximum throughput
  • monitoring availability of communications systems
  • recording deviations from availability promised by your Internet provider
  • monitoring current communications system load
  • monitoring time delays and loss of packages in communications systems
  • monitoring availability of user applications
  • recording deviations from planned availability of applications
  • graphical representations of different types of traffic
  • monitoring vital parameters of network devices
  • graphical mapping of network conditions
  • monitoring statistics of failures and resets of network devices
  • monitoring network parameters for detecting security incidents
  • monitoring virtual computer infrastructure
  • daily saving of network device configurations, recording any changes
  • inventory of hardware equipment and software versions
  • regular archiving of all measured data
  • periodic reports for your technical experts and corporate management
  • remote client access to the management system





Determine the maximum throughput of your network connections

By using purpose-oriented equipment (agents at remote locations and NIL Monitor server at a central location), NIL Monitor measures maximum throughput of your communications systems, detecting and recording deviations of the measured parameters from your service level agreement (SLA) with your Internet provider. (This service does not obstruct communication of your remote locations with your central location.)



Know the real responsiveness and availability of your network

NIL Monitor provides precise measurements of the responsiveness and availability of your communications system. The results also consider the unavailability of connections during network maintenance (called "service windows"). You gain better service level management (SLM) control over the quality of your Internet provider’s service, because you can readily identify deviations from the SLA.

How reliable are your applications?

NIL Monitor constantly watches over the functioning of applications that are essential to your business processes. With agents at remote locations, NIL Monitor tracks the availability and responsiveness of your applications, detecting errors before they are noticed by your remote users.


Why should you use NIL Monitor?

NIL Monitor service helps detect problems and errors before they cause major interruptions or breakdowns, contributing significantly to uninterrupted availability of your whole IT infrastructure. You stay informed about the results of measurements and any identified deviations.

NIL Monitor brings you some notable advantages:

  • improved availability and efficiency of your network and its services - without requiring any extra investment in equipment or staff
  • monitoring of SLA parameters offered by your Internet provider - and thus better control
  • integral insight into your network’s functioning and use - assisting you in assessing justified past or future investments
  • fundamental control over application functioning

Contact information

For more information please contact us: nilmonitor@nil.com