Complete overview of the hosting environment

Virtual hosting is a solution offered by Vodacom Business Services that enables Vodacom, a South African mobile telecommunications company, to provide secure and reliable data, information and application storage on virtual nachines (VMs). Vodacom offers services across its network of data centers in South Africa.

Virtual hosting has been on the market for more than two years, and it continues to be an attractive offer for customers in South Africa. In order to increase its product’s competitive advantage, Vodacom decided to add features and new functionality, enriching monitoring capabilities and giving customers detailed insight into their virtual environment status. In addition, Vodacom wanted to provide customers with an option to generate reports through a web-based portal, as well as the ability to monitor their resource pools and virtual machines on an ongoing basis. Vodacom also wanted to add more features for internal monitoring and reporting.

“The NIL Monitor solution meets our requirements for our hosting environment. NIL was selected as a partner based on NIL Monitor’s ability to offer broad functionality, from end-user portals to resource pool monitoring. Feature velocity was also a factor, as the NIL team can react and expedite feature requests quickly.”Chris Lazarus, Commercial Development Enterprise, Vodacom Business Services

NIL Monitor complies with Vodacom’s requirements

During the product selection phase, three other vendor solutions were  also assessed. After a full proof-of-concept exercise and matrix comparison, NIL Monitor was selected.

Through a web-based portal, NIL Monitor can provide a detailed real-time overview of the hosting environment, as well as on-demand or automated reports with monitoring alarms hourly, daily, weekly and yearly. The solution informs customers as certain thresholds are exceeded, enabling them to make informed decisions – and, if necessary, adjustments – faster, allowing for greater business continuity and better planning.

The partnership with NIL also results in close cooperation for the development of new features required by market leader Vodacom, ensuring the seamless and quick addition of new services as required to keep pace with customers’ needs.

In all, the NIL Monitor solution provides customers with a detailed overview of their environment – they can plan and add more capacity in real time, allowing Vodacom to meet changing requirements consistently and retain competitive advantage.

Full set of features and functionalities

NIL Monitor offers customers a wide range of services.

Basic monitoring and reporting services:

  • web-based monitoring
  • monitoring of customer resource pool (per hour, day, week, month and year)
  • monitoring of customer VMs (per hour, day, week, month and year)
  • monitoring of CPU, hard disk drives (HDD) and memory for customer VMs (per hour, day, week, month and year)
  • automatic detection of new VMs added to the resource pool
  • automated monthly reporting

Additional services:

  • on-demand reporting
  • alarm and notification functions
  • VM uptime overview (for service-level agreement purposes)

Services for internal use:

  • Virtual hosting environment monitoring and inventory management
  • Reporting on future capacity planning
  • Multiple notification, alarm and reporting services for deep insight into environment performance