There is a correlation between waiting in emergency departments and complications in later hospital care, therefore MEU management decided to implement an electronic whiteboard (EW) to speed up and improve patient care.
MTN South Africa had a critical TelePresence video project that needed to be delivered at very short notice across six sites within South Africa. This technically complex project had a strict delivery time-frame, and consequently Cisco needed a strong partner to ensure that the customer’s high expectations were met – and on time. Based on this requirement, Cisco engaged NIL Africa as its partner for the project
By implementing the new contact center, MKZ reduced its costs of communication, shortened the response time of operators and improved its market success. Customers are now actively addressed, and the center provides useful information for preparing successful sales actions.