In today’s modern communication world, where most of the information needed or wanted is just a click away, under our customer’s fingertips, we are still witnessing challenges and discrepancies in the way people communicate and collaborate versus the development of technology.
What we are largely seeing and experiencing in workplaces are compartmentalized suites and silos of technology pieces, rarely interconnected, static, and separate. The latter fact, paired with the instant response, simplicity, rich functionality, awareness, speed, and personalization of experiences in the consumer-oriented platforms has set high expectations that professionals carry into the workplace. Consequently, every field of the collaborative workspace, such as teamwork, customer care, self-directed work, meetings, audio and video communication, all need to be reimagined with increased levels of proactive intelligence to keep pace.
At NIL, we believe that, in the intersection of technology advancements and the needs for our customers and partners to offload mundane tasks, support creativity, enable clarity of communication, and improve relationships, cognitive collaboration emerges as a transformational force within the workplace.